Target group | Agents Front office, Back office, receptionists Telemarketing group, administrative |
Target members | 7 persons (is possible to adapt by client needs) |
Trainings hours | 1 day (included breaks and lunch pause) |
Target of training | Goal is make agents to understand different kind of people, negotiators and lots of tactics. Be able to stay like a partner to client an apply win – win method for negotiation. Sale advantages and reach the sale, develop effective resulsts for company. *trainings are based on practical exercises a model situations. |
Asertivity and Negotiation
- What is asertivity
- Types of dealing (AG – AS – PA)
- Asertive dealing
- Asertivity – excercises
- What is negotiation
- Influences to negotiate
- Steps for negotiation
- Results of negotiation
- Typology of negotiatiors
- Push tactics
- Never use in negotiation
After discussion with client should be content, time, target group adapted by needs.